hi977's Privacy Policy

1 Introduction & Purpose

hi977 is a trusted online gaming platform that provides a safe and enjoyable gaming experience for users in Bangladesh. We believe your personal privacy is a fundamental right. The purpose of this Policy is to clearly inform you about what information hi977 collects, why it is collected, how it is used, and how it is kept secure.

We ensure the security of your information through SSL encryption technology and modern data protection measures. This Policy may be updated from time to time; if there are significant changes, we will notify you through the platform.

2 Information We Collect

hi977 collects only the information necessary to provide you with quality services. The information we collect falls into two main categories:

Personal Identification Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Current address (for Bangladesh-based users)
• Payment information: bKash, Nagad, or Rocket number; bank account details

Automatically Collected Information

• Device information: browser type, operating system, screen resolution
• IP address and approximate geographic location
• Logs of which pages you viewed on the site and how long you spent on them
• Gaming activity records: betting history, wins and losses, transaction information
• Information collected through cookies and similar tracking technologies

We never purchase sensitive information about you from third parties without your consent.

3 Purpose and Use of Data Collection

hi977 uses your information for the following legitimate purposes:

Account Management & Security

We use your identity-related information to create and manage your account, verify logins, and prevent fraud and unauthorized access. Each account is verified to confirm that the user is 21 years of age or older.

Transaction Processing

Payment information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and bank transfers. This information is required to comply with the minimum ৳500 deposit and withdrawal rules.

Customer Support

Our 24/7 live chat and email support team may use your account information to resolve your issues quickly. This information is restricted to the relevant support representative only.

Service Improvement & Personalization

We conduct analysis based on your gaming preferences and behavior to make your experience more enjoyable. This information may also be used to make bonus offers and promotions more relevant to you.

Legal & Regulatory Compliance

Certain information must be retained to keep records of financial transactions, prevent money laundering (AML), and meet applicable legal obligations. This information may only be shared with authorities under legal obligation.

4 Sharing Information with Third Parties

hi977 does not sell your personal information or share it with third parties for commercial purposes. However, disclosure may be necessary in certain circumstances:

Service Provider Partners

Limited information may be shared with payment processors (such as bKash, Nagad, Rocket, and banks), technology infrastructure providers, and gaming software providers to carry out their services. All such partners operate under strict confidentiality agreements.

Legal Requirements

We may be required to disclose relevant information to the relevant authorities in response to court orders, requests from investigative agencies, or other legal obligations.

Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. In such circumstances, we will notify you in advance and inform you of the new policy.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the hi977 website. Cookies are small text files stored in your browser.

Essential Cookies

These cookies are essential for the proper functioning of the website. They remain active to maintain your login state, perform security verification, and manage cart/session functions, and cannot be disabled.

Analytics Cookies

These cookies are used to understand how users interact with the site so we can improve the experience. This information is aggregated and not personally identifiable.

Preference Cookies

These cookies are used to remember your language preference, game history, and other personalization settings. You can control these cookies through your browser settings, though doing so may limit some features.

6 Data Security Measures

hi977 follows industry-leading standards to ensure the highest level of protection for your information.

Encryption Technology

All communication between you and our servers is protected by SSL/TLS encryption. Stored sensitive information such as payment details is protected with an additional layer of encryption.

Access Controls

Only employees who need access to your information for their work are permitted to view it. All access is logged and regularly audited.

Secure Data Centers

Your information is stored in secure data centers equipped with physical security, fire suppression systems, and redundant backups.

In the Event of a Security Breach

If a security breach occurs and your information is at risk, we will notify you as quickly as possible in accordance with legal requirements and take the necessary steps.

7 Data Retention Period

hi977 retains your information only for as long as it is needed to provide services and meet legal obligations.

• Information for active accounts is retained for the entire duration the account remains open.
• Financial transaction records are retained for a specified number of years in accordance with legal requirements.
• Non-financial information is deleted within a reasonable period after an account is closed.
• Certain logs may be retained for an extended period for fair play and fraud prevention purposes.

If you request that your account be deleted, we will erase all information except that which is subject to legal obligations as quickly as possible.

8 Your Rights

As a user of the hi977 platform, you have the following rights:

Right to Access

You have the right to view the information we hold about you and to request a copy. We will provide this information within a reasonable time of receiving your request.

Right to Correction

If any information on your account is incorrect or incomplete, you have the right to request a correction. This change can be made directly from the profile page or through support.

Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, information that falls under legal obligations may be outside the scope of this right.

Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. If you make this request, we will act on it as quickly as possible.

Right to Data Portability

You may request that the information we hold about you be provided in a common, machine-readable format.

To exercise these rights, email us at [email protected]. Our support team is available 24/7.

9 Children's Privacy

hi977 is a platform strictly for adults. This service is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

If it comes to our attention that a minor has created an account, we will immediately close that account and delete the associated information. If you are a parent or legal guardian and believe a minor is using hi977, please inform us at [email protected].

10 International Data Transfers

hi977 is primarily a Bangladesh-focused platform. However, due to the nature of the service, your information may be processed or stored on servers located in other countries.

For such transfers, we ensure that the standard of data protection is equivalent to or higher than the standards applicable in Bangladesh. Appropriate contractual safeguards are put in place before transferring data to third-party countries.

11 Responsible Gaming & Data

hi977 places the highest importance on responsible gaming. By analyzing data about your gaming behavior, we can identify potentially problematic patterns and provide support where needed.

When responsible gaming tools such as self-exclusion or deposit limits are used, that information is stored securely and used solely for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.

12 Policy Changes

This Privacy Policy may be updated from time to time due to legal changes, the launch of new services, or business changes. The date of the change will be noted at the top of the page.

• Minor changes: The page will be updated and you will see the new version when you visit the site.
• Significant changes: We will send a notice to your registered email and display a notification on the platform.
• Continuing to use hi977 after changes indicates your agreement to the new policy.